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Coronavirus: What we're doing to prioritize your health

Navigating Through COVID-19


May 1st, 2020

We wanted to share with you what we are doing to give back to our community. Over the next few weeks, we will be making food donations to a Food Bank within every state that we serve, including Pennsylvania, Delaware, Virginia, New Jersey, and Maryland. On April 30th, we are proud to have completed our first donation to the Maryland Food Bank. The donation weighed 10 tons and included items like bread, milk, orange juice, granola bars, yogurt, and sandwich meats and cheeses. For those of you that don’t know, Food Banks have seen a dramatic drop in the donations they regularly receive which can be directly attributed to the COVID-19 pandemic. The goal of this donation is to help fight against the growing hunger our communities are facing. 

We are so proud of our employees who are continuing to go in every day and do their part to provide essential services to those who need it most. Social distancing measures, heightened sanitizing and cleaning procedures, and proper protective equipment continue to be an extreme focus at all of our locations.  

 Thank you so much for your support as a Royal Farms customer. Your support helps us to continue to support our store associates and our communities. If we all do our part, we will get through this together.   

April 10th, 2020 
We hope you all are doing well and staying safe. We wanted to update you on our latest efforts to enhance safety precautions as we stay open as an essential provider. No more than 10 people are allowed in a store at once and customers and associates are required to maintain a distance of 6 feet apart. To help with distancing at the register, we have implemented clear plexi-glass shields that serve as a distancing and protection aid. Following the recent recommendation from the CDC, employees are encouraged to wear masks. In certain states we are also requiring customers to wear masks which is a condition enforced by local officials.

These new safety measures we have taken are in addition to the enhanced cleaning and sanitation protocols with special focus on high touch surfaces inside and outside the store we are practicing consistently. We are continually monitoring the guidance of the CDC, FDA, and local officials to ensure we are making the best decisions to keep you and our associates safe. We will get through this together. 

March 26th, 2020 
We are extremely proud of and grateful for our amazing Associates and Managers who are working harder than ever during these very difficult times. We wanted to make sure their hard work and dedication to meeting our customers’ needs is recognized.

Thus, effective March 26th 2020, all hourly Associates actively working in our stores will temporarily receive an additional $2/hour in pay. Also, effective March 26th 2020, All salaried store level employees will receive a temporary bonus of $100/week.

We continue to advise all team members to take extra precautions and ask them to stay home if they are exhibiting any symptoms or need to take care of a family member. Consistent and frequent cleaning and sanitation is of the highest priority to ensure you and your families have a safe trip when you visit us. We are monitoring the evolving situation and vow to keep you updated throughout these uncertain times. Thank you so much for your continued support.

March 20th, 2020 

Our highest priority is the health and security of everyone who visits our stores. We wanted to update you with some additional safety precautions we have taken to protect you, your families, and our employees.

In order to safely remain open for our customers, on Monday we temporarily closed all the seating areas in order to limit person to person contact.

We are also not accepting the reuse of personal travel mugs or cups for coffee, tea, or fountain refills. We appreciate you understanding our decision and recognizing that it is in the best interest for everyone during this challenging time.

All of our locations as of March 20th, 2020 except for Cross Street Market remain open. You can stay updated with our hours of Operation by visiting https://www.royalfarms.com/locations.

We will continue to thoroughly monitor and comply with all state and local guidelines and orders regarding our store operations. Thank you for your patience while we continue to do our best to serve you.
 

 
March 13th 2020
 
Our team at Royal Farms would like to assure you, our valued customers, that we are taking all steps necessary to heighten our cleaning and disinfecting procedures so you can enjoy a safe and healthy shopping experience at every Royal Farms location.
 
Proactive steps are in place at all Royal Farms to ensure the safety of all customers both at our fueling stations and inside our stores and we are closely monitoring the ever-changing situation regarding coronavirus (COVID 19).
 
At every Royal Farms, we are following all cleaning procedures recommended by the Centers for Disease Control and Prevention. We are giving extra attention to all areas both inside and outside our stores that are high-touch areas, including our fuel dispensers, door handles, windshield washer squeegees, and touchscreen at our deli ordering kiosks. These areas are being cleaned frequently and with detail.
 
In addition, all restrooms will undergo additional cleaning and disinfecting procedures.
 
Of course, our employees’ health and safety are also extremely important to us. Employees are required to stay home when sick and we are requiring them to take additional training on basic hygiene information based off the guidelines provided by the CDC. We have kept them informed with the latest information and will continue to do so throughout this difficult time.
 
We will continue working hard to keep our stores open so we can be there for you and your families. We appreciate your patronage and thank you for being a loyal Royal Farms customer.
 



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